FAQ

Questions worth asking first.

If something here is not covered, email support@orlanai.com and a person will reply within one business day.

Does the lead know they are texting an AI?: Yes, if they ask. Orlan identifies itself as your assistant and never claims to be a person. It does not pretend to be you.
Can it invent a price or make up details about a property?: No, and this is enforced rather than requested. Orlan may only state facts present in the listing data you provide. If a lead asks something it was not given — square footage, HOA fees, tax amounts — it says you will confirm and follow up, instead of guessing.
What happens if someone texts in the middle of the night?: The reply is held until a legal texting hour in that lead's own state and time zone, then delivered the next morning. Quiet-hours rules vary by state; Orlan applies them automatically.
How does someone stop receiving messages?: Replying STOP opts them out immediately and permanently. HELP returns our support contact. Both are handled the moment the message arrives.
When does a real person get involved?: When the lead asks to speak to someone, wants to make an offer, requests a showing, or raises anything legal or financial. Orlan stops and alerts you with the whole conversation.
Is this just an auto-responder?: No. An auto-responder sends the same line to everyone. Orlan answers the specific question asked using your listing data, remembers what the lead already told it, and does not repeat itself across a conversation.
Do I need a new phone number?: Orlan replies from a dedicated business texting number registered for A2P 10DLC, which is what mobile carriers require for business messaging. Your personal number stays private.
What does it cost to try?: There is a 14-day trial. See pricing for current plans.