Privacy Policy

1. Information We Collect

To operate the conversational real estate autopilot, we collect two classes of data:

• Subscriber Information (Agents & Brokerages): Name, email address, brokerage affiliation, billing details (processed securely via Stripe), and configuration settings (AI tone modifiers, custom playbooks, connected calendars).
• Lead Prospect Information: Mobile phone numbers, lead names, inquiry sources, and the full transcript of SMS conversations facilitated through your Orlan AI business lines.

2. How We Use the Data

We process lead data strictly to perform the core messaging services requested by the subscribing agent:

• Qualifying buyers and sellers via SMS text automation.
• Compiling lead profiles (budget, location parameters, timeline) for the agent console.
• Generating listing studio remarks and matching leads to calendar bookings.

3. AI Data Handling & Privacy Compliance

We utilize third-party Artificial Intelligence models (such as Google Gemini APIs) to analyze chats and generate description drafts.

Zero Model Training Policy: All listing specs and lead conversation histories sent to our AI API endpoints are processed in real-time. This data is NEVER shared with public AI models for general training, fine-tuning, or search indexing. Your listing remarks and client details remain completely isolated.

4. Third-Party Sub-Processors

We do not sell, rent, or trade your lead database or agent profile to any third-party marketing companies. We only transmit data to essential services needed to operate the application:

• Supabase: For secure database storage and account authentication.
• Twilio: For carrier network routing of SMS texts.
• Stripe: For PCI-compliant credit card payment processing.

5. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers and SMS consent obtained through Orlan AI are used solely to deliver the messaging service requested by the subscribing agent. We do not sell, rent, or share mobile opt-in data, phone numbers, or consent records with third parties for their own marketing purposes.

Mobile data is disclosed only to our telecommunications sub-processor (Twilio) strictly for the purpose of transmitting the messages you have consented to receive, and only as required to operate the service.

Message frequency varies based on your conversation activity. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance.

6. Opt-Out, Deletion, and Data Control

For Leads: Prospects can opt out of any conversation at any time by texting STOP. Our webhook intercepts this keyword automatically, blocks future text dispatches, and logs the opt-out event.

For Agents: Subscribing agents can request a complete backup or deletion of their cataloged listings, compliance logs, and lead database by contacting our privacy officer at support@orlanai.com.